Return/Exchange

Diaspark Retail Software

Return/Exchange

• To return an item or multiple items, click on the Return/Exchange module.

• Then, click the lookup icon next to Customer to search for and select the customer whose item or items are being returned.

• If the customer is returning an item, click the Return button.

• You can either search the item by receipt #, Serial #, or you can click the By Item button. This button will display all of the customer’s previous purchases.

• If you return by item, check the Return checkbox on the right-hand side of the screen next to the item(s) that need to be returned, and then press OK.

• The total balance will then appear on the right-hand side of the screen. When you click the Payment button, include a minus sign in front of the balance to change the balance to zero.

• The minus sign indicates that you will be withdrawing money and will be refunding it to the customer. If you are not exchanging the item with another item, click Save.

• To exchange an item for an item that is being returned, either scan the barcode of the new item or enter it in manually through the Style/SKU # and serial # lookup icons.

• The item will then appear on the screen.

• Note the item that is being returned will have a negative quantity.
  The total balance of the items will appear on the right-hand side of the screen. Take payment, and save.