Void Transactions

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Diaspark Retail Software

Void Transactions

The Void Transactions module is used if a transaction has been given authorization to charge but needs to be cancelled before settling.

  • To void a transaction, click on the Void Transactions module.
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  • Then, click the lookup icon next to Customer to search for and select the customer whose wish list you want to view.

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  • Either type in the transaction # that needs to be voided, or click the lookup icon to search for the transaction.
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  • If there were multiple items within one transaction, they will all appear on the screen with a negative quantity.
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  • The total amount to be refunded will then appear at the bottom right-hand side of the screen.

  • Click the payment button and choose any form of payment that the customer will be reimbursed in, and save.
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  • Ensure that you add a minus sign in front of the amount being refunded to the customer when taking payment.

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  • Print or email the receipt to the customer if necessary.