Diaspark Retail Software

The Void Transactions module is used if a transaction has been given authorization to charge but needs to be cancelled before settling.

To void a transaction, click on the Void Transactions module.
Then, click the lookup icon next to Customer to search for and select the customer whose wish list you want to view.

Either type in the transaction # that needs to be voided, or click the lookup icon to search for the transaction.
If there were multiple items within one transaction, they will all appear on the screen with a negative quantity.
The total amount to be refunded will then appear at the bottom right-hand side of the screen.
Click the payment button and choose any form of payment that the customer will be reimbursed in, and save.
Ensure that you add a minus sign in front of the amount being refunded to the customer when taking payment.