Repair module

Diaspark Retail Software

Repair Order

• To take a repair order from a customer, click on the Repair module.

• Then, click the lookup icon next to Customer to search for and select the customer whose merchandise is being repaired.

• You can also enter a repair order for an item that had been previously bought by the customer from the store by clicking the lookup icon next to Transaction #.

• Otherwise, just click Repair Detail. Then, enter necessary information about the item, including item type, category, and declared value.

• The display and fields will vary depending on what Item Type you select, whether it is Jewelry, Watch, Giftware, Diamond, or Metal. Under the Merchandise Description tab, enter any relevant details about the item being repaired.

• Click the Repair Detail tab to assign any repair charges for the work requested.

• Once you enter the Labor Group, the rest of the fields will automatically populate, including the total price.

• Click the Reasons tab and choose if it is a resize, repair, remake, or other service.

• Then, select the services you would like to have performed on the item. Once you do, they will appear in the Repair Instruction field. Then, click OK to continue.

• Click component.

• Use the lookup icons to select serial # and diamond/stone for the item if applicable, and then press OK.

• After all of the information is inputted, the merchandise description will appear on the screen. The total balance will appear on the bottom right-hand side of the screen. Click Payment to take any form of payment.

• Once payment has been taken, click Save. Then, the Repair #, Job Bag #, and Current Stage of the Workbag will appear as shown below.

• Once the order has been placed, the item will go into a workbag where it will be used to track its repair status in Diaspark Back Office. To print a workbag printout, click action.

• Click Print. Then, a print window will pop up.

• Ensure all of the information is correct, otherwise update it. Then click Print.